Reservation policy

Once you’ve provided us with your credit card information, it means you are
accepting our reservation and cancellation policy. If you select the option
of pay now, we will charge your credit card immediately. If you select the
option of pay upon check out, we will use the credit card information only as
a guarantee in case of late cancellation, or no show.We are unable to accept
a debit card to guarantee your reservation.The posted room rates are subject
to a 13% tax. All rates are base on a double occupancy. There is an extra
charge of $50.00 plus taxes per night for the third person. Hotel Three Sixty
is an adult only hotel. Children aged 16+ are welcomed.Check-out is
12:00pm.We are unable to accommodate pets. We love pets, but unfortunately
the magic of the rainforest can make for a challenging pet environment.

Cancellation and modification policy

All cancellation requests must be received by email
Cancellations must be confirmed as ‘received’ to be considered valid. We will
promptly confirm cancellation emails.

You will receive a full refund if you selected pay now when placing your
reservation and we receive your email cancellation notification at least 4
days prior to your arrival date. Except during holiday season (see below).
If you selected pay upon check-out, a charge will be applied to your credit
card unless we received a written cancellation at least 4 days prior to your
arrival date. Except during holiday season.

Holiday Season Cancelation Policy : December 15th to January 7th:

We require 30 days notification to offer a full refund.
You will receive a full refund when we receive notification between 29 and 8
days before your reservation date only if the hotel sells the room that was

No refund is offered for reservations cancelled with less than 7 days notice.

No Show & Early Check Out Policy

Hotel Three Sixty is not obligated to refund deposits or pre-paid rooms in
the case of a no-show or an early check-out.

Additional Services Policy

Private transportation to the Hotel Three Sixty

Cancelation policy:

If we arrange a private transfer to the Hotel Three Sixty, we require 24 hour
cancellation notification to offer a refund.

Extra Policy

Please be aware that Costa Rica is a smoke free country. Accordingly, smoking
is not permitted on Hotel property.

I have read and accepted all the terms and conditions of this reservation
policy, and I agree to the refund policies even though I have not signed the
original charge or voucher.

To modify your reservation, contact us by phone 888-808-0415, or by e-mail