Policies

thin

THREE SIXTY BOUTIQUE HOTEL

Hotel Policies

  • Hotel Three Sixty is adults-only. Children ages 16 and older are permitted as long as they are accompanied by an adult.
  • Pets are not permitted on the property.
  • Payment and cancellation policies vary by season. Please see below for more information.


Please note: Once a room is reserved it is removed from the availability calendar and we no longer has the ability to rent the room. Once the reservation is charged, the cancellation policy is strictly adhered to and we do not have the ability to make exceptions, even in difficult situations. The guest understands and accepts the risk of Force Majeure (including Covid-19) as their risk. Travel insurance is advisable.

To modify your reservation, contact us by phone +506 2100 9206 or 888-808-0415, or by e-mail: reservations@hotelthreesixty.com

High Season

(January – April)


Cancellations

  • If a reservation is cancelled 30 days or more prior to arrival, no penalty is applied. 
  • If a reservation is cancelled within 30 days prior to the arrival date, 100% of the reservation will be charged as a penalty.
  • In case of “no-show”, 100% of the total of the reservation will be charged. 
  • Cancellation policies may apply if a reservation is modified 30 days or less prior to the arrival date.

Payments

  • A credit card is required to guarantee your booking. 100% of the reservation will be charged 30 days prior to the arrival date.

Festive Season

(Christmas/New Year)


Cancellations

  • If a reservation is cancelled 60 days or more prior to arrival, no penalty is applied. 
  • If a reservation is cancelled within 60 days prior to the arrival date, 100% of the reservation will be charged as a penalty.
  • In case of “no-show”, 100% of the total of the reservation will be charged. 
  • Cancellation policies may apply if a reservation is modified 60 days or less prior to the arrival date.

Payments

  • A credit card is required to guarantee your booking. 100% of the reservation will be charged 60 days prior to the arrival date.

Green Season (May – December)

Cancellations

  • Free cancellation up to 15 days before date of check-in.
  • If reservation is cancelled inside the 15 day window then you will be charged 100% of the reservation

Payments

  • A credit card is required to guarantee your reservation. The full amount will be charged to your card 15 days before check in.

Please note: For reservations of three or more villas we require a 50% deposit at the time of booking. This applies all year.

We recommend that our guests consider travel insurance to cover unforeseen events, especially considering the pandemic related events of the past two years.

What our guests say:

"We spent a week at this gem of a hotel. Our room (#11) had a breath-taking view of the rain forest canopy with an unobstructed view to the Pacific Ocean. We slept with the windows wide open (with a screen door) every night and were serenaded by the sounds of the rain forest. Magical! We even enjoyed to daily visits of the troop of toucans while eating at the restaurant. Couldn't recommend the hotel enough"

"It's hard to find this combination in a hotel, but Three Sixty manages to do it. We were really spoiled by all the staff, who even tailored drinks to our needs. Chef Nelson has done something really special there, so you won't want to look outside of the hotel for any meal."

"I loved everything about my experience! Fabian was so helpful with getting me set up with a great driver (in a clean and comfortable car) from the airport and then onto my next destination. He was so kind before I arrived and during my stay. The food is fantastic, the Pool is amazing, the view is spectacular…..I loved everything about this hotel and I have worked in hotels my entire professional life (so I am the first to see what is going wrong and why) and this hotel is one of my new favorites in the world. All the staff knew and remembered my name. Not only can I not wait to go back but I am changing my trip plans to return while I am still in costa. Love love love every aspect and many thanks to the whole staff! See you soon!"

thin