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Reservation policy

Payment and Cancellation Policies

 

Due to the current situation with Covid-19, reservations through December 16, 2021 are fully flexible with 100% free cancellation policy and no pre-payment. Payment will be collected at check in.

From December 17, 2021 through January 2, 2022

A credit card is required to guarantee your booking. Total of the reservation will be charged 30 days prior to the arrival date.

Cancellations
• If a reservation is cancelled 30 days or more prior to arrival, no penalty is applied.
• If a reservation is cancelled within 30 days prior to the arrival date, 100% of the reservation
will be charged as a penalty.
• In case of “no-show”, 100% of the total of the reservation will be charged.
• Cancellation policies may apply if a reservation is modified 30 days or less prior to the arrival
date.

From January 3, 2022 through March 31, 2022

A credit card is required to guarantee your booking. Total of the reservation will be charged 15 days prior to the arrival date.

Cancellations
• If a reservation is cancelled 15 days or more prior to arrival, no penalty is applied.
• If a reservation is cancelled within 15 days prior to the arrival date, 100% of the reservation
will be charged as a penalty.
• In case of “no-show”, 100% of the total of the reservation will be charged.
• Cancellation policies may apply if a reservation is modified 15 days or less prior to the arrival
date.

For reservations of 3 or more villas (groups), 50% is charged from the moment the reservation is made. 

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To modify your reservation, contact us by phone +506 2100 9206 / 888-808-0415, or by e-mail reservations@hotelthreesixty.com